Betting Rules

By opening an account, accessing the betting services or placing a bet, you agree to follow these rules and the other terms published on the website. The rules apply to all bets placed through an approved account, whether the bet is made before an event starts or while an event is in progress. Additional conditions may apply to particular products, sports, competitions, markets, promotions or games. Where a specific rule is displayed for a market or product, that rule will generally apply to the relevant bet.

You must be legally entitled to use betting services in your location. Australian players should only use the services where online gambling is permitted for them and must comply with all applicable Australian laws and requirements. You are responsible for checking whether betting is lawful in your state or territory and for ensuring that the details held on your account are accurate and current.

Only one person may use an account, and you must not allow another person to place bets using your login details. You are responsible for keeping passwords, devices and account access secure. Intensity Casino may restrict, suspend or review an account where there are concerns about identity, security, payment activity, unusual betting behaviour, technical issues or compliance with these rules.

Account and bet ownership

• Bets must be placed from your own approved account and for your own personal use.
• You must not use an account on behalf of another person, business or group.
• You must not attempt to bypass account controls, location checks, identity checks or responsible gambling tools.
• Account details, payment information and personal information must be truthful and kept up to date.
• Intensity Casino may ask for documents or information before accepting, confirming or settling certain bets.

A bet is normally treated as accepted only when it has been confirmed by the website and recorded in your account history. Selecting a bet, adding it to a bet slip or submitting a request does not, by itself, guarantee acceptance. You should check your bet receipt or account history after placing a bet and report any apparent discrepancy promptly through the available support channel.

Before submitting a bet, check the event, market, selection, odds, stake, potential return and any applicable conditions. Once a bet has been accepted, it generally cannot be changed or cancelled by the player unless a cancellation or cash-out option is expressly made available. Availability of any such option may depend on the product, market status, technical conditions and other requirements shown on the website.

The odds or prices displayed on the website may change before a bet is accepted. Depending on the settings for the relevant service, you may be asked to confirm a price change or the bet may be accepted at the current available price. The price confirmed at acceptance will normally be used for settlement, subject to correction under these rules where there is an obvious error or another valid reason.

Bet types and combinations

• A single bet relates to one selection or outcome in a market.
• A multiple or combination bet links two or more selections and may require every relevant selection to be valid for the bet to settle as intended.
• Each-way, handicap, line, total, margin, correct score and other specialised bets may have separate settlement rules.
• Live bets are placed after an event has started and may be subject to delays, suspended markets and changing information.
• Where a bet type is unavailable, restricted or closed, it may not be accepted even if it remains visible briefly on a page or bet slip.

Minimum and maximum stake controls, account restrictions and market limits may apply. Any limits that apply should be checked before a bet is submitted. A displayed maximum return is not a guarantee that a bet will be accepted at the requested stake. Intensity Casino may accept all, part or none of a requested stake where a restriction, market condition or operational requirement applies.

You should not place a bet if you are unsure about the selection, market wording or settlement method. Betting outcomes cannot be guaranteed, and past performance, form, statistics or displayed pricing do not ensure a future result. You are responsible for deciding whether a bet is suitable for you and for staying within any personal limits you have chosen.

Bets are settled using the official result or another reliable result source appropriate to the relevant event or market. The result used for settlement may take account of official decisions, score corrections, disqualifications, penalties, abandoned play, postponements and other events covered by the rules for that market. A result announced at the venue or shown on a third-party website is not necessarily the result used for settlement.

Unless a market rule says otherwise, later changes to an official result will not normally change a bet that has already been settled. This may be different where a governing body changes the result within the applicable settlement period or where the original settlement was clearly incorrect. The specific event or market rules should always be checked when the result is uncertain.

Postponed, abandoned or incomplete events

If an event is postponed, abandoned, interrupted or not completed, bets may be settled, carried forward or declared void depending on the product and the conditions for that market. Some markets may be decided once the relevant outcome is known, even if the full event does not finish. Other markets may require the event to be completed within a stated or reasonable period. If no specific rule is available, the bet will be handled in accordance with the general rules applying to the product.

Voids and invalid bets

• A bet may be void if the relevant event or market does not take place as required.
• A selection may be void where a participant does not take part, subject to the rules of the particular market.
• A market may be void where it was offered with materially incorrect information or cannot be settled fairly.
• A multiple bet may be recalculated when one or more selections are void, subject to the applicable product rules.
• A bet may be cancelled or corrected where it resulted from a clear error, system fault or unauthorised activity.

When a bet is declared void, the stake for that bet will generally be returned or removed from the relevant combination in accordance with the applicable rules. A void bet is not the same as a losing bet. Settlement information shown in your account may be updated if a review identifies an error or if an official result changes under the relevant conditions.

Although reasonable care is taken to provide accurate markets, prices and information, mistakes can occur. An obvious error may include an incorrectly displayed price, selection, handicap, line, event detail or settlement instruction that a reasonable player would recognise as incorrect. Where an obvious error is identified, Intensity Casino may correct or cancel the affected bet and may settle it using the correct price or terms that were available, where permitted by the applicable rules.

You must not knowingly take advantage of an error, technical fault, delay, vulnerability or malfunction. You must also not interfere with the website, use automated tools without permission, create duplicate accounts, collude with other users, manipulate betting activity or engage in conduct that could compromise the fairness or security of the services. Suspected misuse may lead to a review, cancellation of affected bets, account restrictions or other action allowed under the Terms and Conditions.

Technical interruptions

Internet connections, devices, payment services, data feeds and software can experience interruptions or delays. A bet may not be accepted if the connection is lost before confirmation. If a bet appears to have been accepted but does not appear in your account history, do not assume that it was placed or attempt to rely on an incomplete screen. Check the account record and seek clarification through the available support options before placing another bet on the same outcome.

Play within your limits

Betting should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play, decide how much time you are comfortable spending and avoid increasing stakes because of frustration or a desire to chase losses. Never bet with money needed for essentials, and do not bet when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

• Use available deposit, spend, session or other responsible gambling controls where suitable.
• Take a break if betting stops feeling enjoyable or becomes difficult to control.
• Consider account restrictions or a self-exclusion option if you need stronger support.
• Speak with a qualified gambling support service if gambling is causing concern for you or someone close to you.
• Contact the available support channel if you need help understanding a responsible gambling feature.

These Betting Rules are general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual market. If there is an inconsistency, the applicable legal terms and the rules for the relevant product or market will generally take priority. Please review the information carefully before placing a bet.