Responsible Gaming

Online gambling involves risk and outcomes are determined by chance or the rules of the game. There is no guaranteed strategy for winning, and previous results do not predict future results. A winning result does not mean that another win is due, while a losing result cannot be recovered by continuing to play. Every wager should be treated as a separate decision with a possible financial loss.

Before you play, consider whether gambling is appropriate for your personal and financial circumstances. Only use money that you can afford to lose after essential costs such as housing, food, bills, education, transport and other commitments have been covered. Never use borrowed money, money intended for important expenses or money belonging to someone else.

Set a time and spending plan before you begin. Once you reach your planned limit, stop playing, regardless of whether you are winning or losing. Avoid chasing losses by increasing your stakes or playing for longer than intended. Trying to win back money that has already been lost can lead to further losses and may make gambling more difficult to control.

• Think of gambling as a cost of entertainment, not as an income source.
• Decide how much time and money you are comfortable spending before you play.
• Keep gambling separate from household budgets, savings and essential expenses.
• Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Do not gamble to celebrate, escape problems, relieve boredom or change your mood.
• Never ask someone else to gamble on your behalf or share your account access.

Planning your gambling in advance can help you make decisions before emotions or the excitement of play influence your behaviour. Consider setting a personal budget for each session, day, week or month. You may also decide how long a session will last and what time you will stop. A limit is most effective when it is realistic, clearly defined and followed consistently.

Use the responsible gambling features available through your account or platform where applicable. These may include spending or deposit controls, session reminders, time-outs, account breaks or self-exclusion options. The availability, operation and conditions of these tools can vary. Read the information provided before selecting an option, and contact the relevant support team through the website if you need help understanding how a feature works.

A temporary break can be useful if you feel distracted by gambling, have exceeded your intended budget or simply want time away from play. A longer break or self-exclusion may be more suitable if you are finding it difficult to stop. During a break, avoid opening another account or using another gambling service to continue playing. Restricting access works best when you apply the same decision consistently across gambling activities.

1. Choose a spending limit that does not affect essential living costs.
2. Choose a time limit and decide when your session will end.
3. Record your gambling spend so you have a clear view of the total cost.
4. Stop when you reach either limit, even if you believe a win may be close.
5. Review your activity regularly and change your approach if gambling is taking more time or money than planned.

Do not attempt to avoid a limit by creating additional accounts, changing account details or asking another person to play for you. If you believe your account settings do not reflect your intentions, stop gambling and seek assistance through the available website support channels.

Gambling-related harm can develop gradually. You do not need to wait until a serious problem occurs before taking action. Paying attention to changes in your thoughts, feelings, finances and relationships can help you decide when to take a break or seek support.

• Spending more time or money gambling than you intended.
• Repeatedly trying to recover losses by placing larger or more frequent wagers.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling during work, study, family time or other important activities.
• Hiding gambling activity, losses or transactions from family, friends or other people.
• Borrowing money, selling possessions or using credit to continue gambling.
• Missing bills, work, study, appointments or personal responsibilities because of gambling.
• Arguing with people close to you about how often or how much you gamble.
• Gambling to cope with stress, sadness, loneliness, anger or other difficult feelings.
• Feeling regret, guilt or shame after gambling but continuing to play.
• Having difficulty stopping even after deciding that you will stop.
• Believing that a win is necessary to repair financial or personal problems.

If any of these signs sound familiar, stop and review your situation. Consider using a time-out or self-exclusion option, asking a trusted person to support you and speaking with an independent gambling support service. You can seek help even if you are unsure whether your gambling is a problem. Early support may make it easier to regain control.

If gambling has caused financial stress, avoid making urgent decisions based on the hope of a future win. List your essential commitments, pause gambling and consider speaking with a qualified financial counsellor. If gambling is affecting your mental health or relationships, a healthcare professional or counselling service may also be able to help.

Support is available to people who gamble, as well as family members, friends and others affected by gambling. Australian players can seek information from recognised gambling support and counselling services in their state or territory. These services may offer confidential guidance, practical tools, financial counselling or referrals to other forms of assistance. Search for an appropriate Australian gambling support service online or contact a qualified health professional.

If you feel at immediate risk of harming yourself or another person, or you are experiencing a serious crisis, contact emergency services in Australia or attend the nearest emergency department. Gambling losses are never a reason to place your safety at risk. If you are worried about someone else, encourage them to seek professional support and avoid lending money to fund further gambling.

You are responsible for keeping your account credentials private and for ensuring that other people cannot access your account or payment methods. Do not share passwords, verification information or devices used to access your account. If you believe another person has accessed your account, stop using it and contact the website support team through the available contact method as soon as possible.

Intensity Casino may apply account controls, restrictions or other measures in line with its policies and applicable requirements. These measures can include requests for information, limits on account activity, temporary suspension or closure. The operation of responsible gambling tools and any account action will depend on the relevant terms, policies and circumstances.

This page provides general information and is not financial, medical or legal advice. Responsible gambling tools can support safer choices, but they cannot remove the risk of loss or guarantee that gambling will remain harmless. If you choose to gamble, make informed decisions, use only affordable funds and stop whenever gambling no longer feels controlled or enjoyable.