Intensity Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Intensity Casino in relation to your use of the website and any services made available through it. They apply to website visitors, registered account holders and anyone who otherwise accesses or uses the services. If you do not agree with these terms, you must not use the website or open an account.

Additional rules may apply to particular games, promotions, payment methods or features. Those rules will be displayed or made available before the relevant activity. If an additional rule conflicts with these Terms & Conditions, the additional rule will generally apply to that activity to the extent of the inconsistency.

You are responsible for reading the current version of these terms. Intensity Casino may update, replace or amend them from time to time. Changes may be published on the website and may apply from the date stated in the updated version. If you continue to use the services after changes take effect, this may be treated as acceptance of the updated terms.

Eligibility

You must be legally entitled to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. You must not access the website if online gambling is prohibited or restricted where you are located. It is your responsibility to understand and comply with the laws that apply to you.

Intensity Casino may ask for information or documents to confirm your identity, age, location or eligibility. Account access, deposits, withdrawals or gameplay may be restricted while checks are completed. Providing false, incomplete or misleading information may result in account suspension or closure.

Where an account is required, you may open only one personal account unless Intensity Casino expressly permits otherwise. An account must be registered in your own name and used only by you. You must provide accurate, current and complete information and update it when circumstances change.

• Keep your username, password and other security details confidential.
• Do not allow another person to use your account or use another person’s account.
• Notify Intensity Casino promptly if you suspect unauthorised access or unusual account activity.
• Do not create an account on behalf of another person or for a business unless expressly permitted.
• Do not use the services for unlawful activity, fraud, money laundering or any other improper purpose.

You are responsible for activity carried out through your account unless you have taken reasonable steps to protect your account and have reported suspected unauthorised use promptly. Intensity Casino may suspend or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, investigation or the protection of the website and its users.

Account closure and restrictions

You may ask to close your account or request a break from gambling through the available account or support processes. Any request should be made clearly and may be subject to identity and security checks. Account closure does not remove obligations that arose before closure, including obligations connected with outstanding transactions or investigations.

If an account is closed, suspended or restricted, you must not try to avoid that action by opening another account or using someone else’s account. Intensity Casino may take appropriate action where this occurs, subject to applicable law.

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that payment method. Deposits must be made for your own use. Intensity Casino may decline, reverse or investigate a transaction where it identifies a security, compliance or payment concern.

You should check all transaction details before confirming a deposit or withdrawal. Banks, card providers and other payment service providers may apply their own terms, processing arrangements or charges. Intensity Casino is not responsible for delays or fees imposed by a third-party provider, although reasonable steps may be taken to assist with a payment enquiry.

Game results are determined by the applicable game system and recorded by the website. If there is a clear technical error, system malfunction or similar issue, Intensity Casino may review the affected activity and take reasonable corrective action. A transaction or game entry affected by an obvious error may be cancelled or adjusted in accordance with applicable law and the relevant game rules.

You must not use funds obtained through fraud, theft, unauthorised payment activity or any other unlawful means. Intensity Casino may delay or refuse a withdrawal while verifying your identity, source of funds, payment ownership or compliance with these terms. Withdrawals may be returned to an appropriate verified payment method where required.

Any promotional offer, bonus or reward is subject to its own published terms. Those terms may include eligibility conditions, participation requirements, expiry periods, wagering or play requirements, game restrictions and withdrawal conditions. You should review the full offer terms before accepting or using a promotion. If promotional activity is abused or obtained through misleading conduct, the offer or related benefits may be withdrawn.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with funds you can afford to lose. Consider setting personal limits for deposits, time and play, and take regular breaks. Do not gamble when you are distressed, intoxicated or under pressure to make financial decisions.

Intensity Casino may provide tools, information or account controls intended to support safer gambling. These may include deposit limits, time reminders, activity information, cooling-off options or self-exclusion processes, depending on what is available. You can request information about the responsible gambling options available to you through the website.

If gambling is affecting your finances, relationships, work, health or general wellbeing, stop and seek independent help. You may also ask for your access to be restricted or your account to be closed. A responsible gambling request should not be treated as something to negotiate around by opening another account or using another person’s account.

Prohibited conduct

• Using automated systems, bots, scripts or software intended to interfere with the services.
• Attempting to exploit errors, vulnerabilities or technical weaknesses.
• Using stolen, fraudulent or unauthorised payment details.
• Colluding with other users or manipulating game outcomes.
• Uploading malicious code or interfering with website security.
• Using the website in a way that breaches applicable law or the rights of another person.

The website and its content are provided for personal use. You must not copy, reproduce, republish, sell, distribute or commercially exploit website content without permission. Brand features, text, images, designs, software and other materials may be protected by intellectual property rights.

Intensity Casino aims to keep the website available and information accurate, but uninterrupted access cannot be guaranteed. Services may be changed, suspended or withdrawn for maintenance, updates, security reasons, technical issues, compliance requirements or other operational reasons. Internet connections, devices and third-party networks may also affect availability.

To the extent permitted by law, Intensity Casino is not responsible for loss caused by your failure to protect account details, your use of an incompatible device, interruptions outside its reasonable control, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining provisions continue to apply. A failure to enforce a provision immediately does not mean that provision has been waived.

Privacy and applicable law

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. By using the services, you acknowledge that information may be collected and used for account administration, security, identity checks, payments, customer support, compliance and responsible gambling purposes, as explained in the Privacy Policy.

These terms are intended to operate consistently with applicable Australian laws and requirements. Any dispute should first be raised through the available customer support process so that it can be reviewed. You should retain copies of important transaction records, communications and the version of these terms that applied when you used the services.

For questions about these Terms & Conditions, account activity, payments or responsible gambling options, use the contact or support facilities made available on the Intensity Casino website. No verbal or informal statement changes these terms unless the change is confirmed through an authorised website process.