Privacy Policy

Intensity Casino may handle information that is needed to provide online casino services, operate player accounts and meet applicable legal and security requirements. The information collected will depend on how a player uses the website, the services requested and the choices made about communications.

Account and contact information

When a player registers or contacts the website, the site may collect details such as their name, date of birth, residential information, username, account credentials and contact details. It may also record preferences, account settings, responsible gambling choices and information provided during conversations with customer support.

Identity and verification information

To verify identity, age and eligibility, Intensity Casino may request documents or information such as proof of identity, proof of address or other information relevant to account checks. Verification material may include information shown on official documents. This information can also be used for security, anti-fraud and financial crime prevention checks.

Payment and transaction information

The website may record information about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment providers may process payment details directly. Intensity Casino may receive transaction status, limited payment information and other records needed to confirm, manage or investigate a transaction.

Technical, device and usage information

When a player visits the website, technical information may be collected automatically. This can include an IP address, browser type, device details, operating system, approximate location, language settings, pages visited, access times, referral information and information about how the website is used. This data helps with website operation, security, troubleshooting and service improvement.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, analytics providers, customer support tools or other service providers. Information may also be generated through account activity and communications with the website.

Information is used only for purposes connected with operating the website, providing services, protecting players and meeting applicable obligations. Depending on the circumstances, Intensity Casino may use information to:

• Create, maintain and administer a player account.
• Process deposits, withdrawals and other account transactions.
• Verify identity, age and account information.
• Carry out security, anti-fraud and anti-abuse checks.
• Monitor activity to help protect the website, players and payment systems.
• Provide customer support and respond to questions, complaints or requests.
• Apply responsible gambling tools, account controls and player protection measures.
• Send service messages about accounts, transactions, security or changes to the website.
• Send marketing communications where permitted and where the player has provided consent or otherwise has a lawful choice to receive them.
• Maintain, test and improve website features, systems and user experience.
• Investigate suspected breaches of terms, suspicious activity or unlawful conduct.
• Meet record-keeping, reporting and other legal or regulatory obligations.

Some information may be combined for these purposes. For example, account, transaction and technical information may be reviewed together when investigating unusual activity or protecting an account. Information may also be used to produce aggregated or de-identified statistics that do not reasonably identify an individual player.

Marketing choices

Players can choose whether to receive promotional communications where a choice is offered. Marketing messages may include an unsubscribe option or other instructions for changing preferences. Choosing not to receive marketing does not stop important service, account, security or transaction messages.

Intensity Casino may share information with service providers that help operate the website and deliver services. These providers may support payments, identity verification, fraud prevention, information technology, hosting, communications, analytics, customer support and security. They should receive information relevant to the service they provide and may handle it only as permitted by their arrangements and applicable requirements.

Information may also be disclosed where reasonably necessary to protect players or the website, investigate suspected fraud or unlawful activity, enforce website terms, respond to a valid legal request, or meet legal, compliance, reporting or record-keeping obligations. Information may be transferred or stored outside Australia when service providers or systems operate internationally. Appropriate safeguards are used where required.

Keeping information secure

Reasonable technical, administrative and organisational measures are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other protective technologies where appropriate. No website or method of transmission can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login details confidential.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to manage an account, resolve issues, protect the website or meet applicable requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.

Intensity Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, improve performance, understand website usage and support security. Some cookies are necessary for core features, while others may help with analytics, personalisation or marketing.

A cookie is a small file or similar item stored on a device by a website. Cookies can help recognise a browser and remember selected settings, but they do not necessarily identify a person on their own. Information collected through cookies may be linked with account or technical information where appropriate.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect website features, account functions or the way pages are displayed. Browser settings differ, so players should check the help information for their chosen browser or device.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights may include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion where appropriate, and withdrawing consent to marketing communications.

Making a data request

To exercise a privacy right or ask a question about personal information, contact support@intensitycasino-aud.com. Please clearly explain the request and provide enough information for the account or matter to be identified. A reasonable identity or security check may be required before information is released or changes are made.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where retention is no longer required or otherwise justified.
• Marketing consent: withdraw consent to marketing communications or ask for marketing preferences to be changed.

A deletion request may not apply to every record. Some information may need to be retained for legal, security, dispute resolution, fraud prevention or account administration purposes. Withdrawing marketing consent also does not affect processing that is needed to operate an account, process transactions, protect the website or meet applicable obligations.

Keeping details accurate

Players should keep account details accurate and notify Intensity Casino if important information changes. Some details may need to be updated through account settings, while other changes may require support or additional verification. If a player believes information has been handled incorrectly, they should contact support@intensitycasino-aud.com so the matter can be reviewed.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. Players should review the policy periodically, particularly before continuing to use the website after an update. Continued use of the website after a policy change may indicate acceptance of the updated information practices where permitted.